Fastest path: inside the app
Open Settings → Delete account. Confirm the request to enter a 30-day cancellation window. Ordinary app activity pauses, but you can still export your data, cancel deletion, or sign out.
Request deletion without the app
Email the support address below from an address where we can safely continue the verification process. Include only the name you used in until. and the words “account deletion request.” Do not include your partner’s content, invite code, photographs, payment details, or device token.
Email an account deletion requestWhat happens next
- We verify that the request comes from the account holder.
- The account enters a 30-day cancellation period.
- You may cancel before the scheduled date.
- After the window, your authentication record, personal profile, presence, invitations, notification registrations, and pending notifications are removed.
- Shared history may remain available to the other partner with your profile removed and attribution replaced by “Former partner.”
Delete some content without deleting your account
In the app, open a memory or Open When letter you created and use its delete for both control when available. This removes eligible content from the shared archive while keeping your account. If you cannot access the app, email [email protected] with the words “content deletion request” and identify only the item you want removed. We verify ownership before acting. A general account deletion request does not silently erase the other partner’s copy of shared relationship history.
Subscriptions
Deleting an account does not automatically cancel an Apple App Store or Google Play subscription. Cancel the subscription in the store account that purchased it. Contact [email protected] if you need help identifying the correct path.
Questions or cancellation
Reply to the deletion support conversation before the scheduled date, or cancel inside the app. Read the Privacy Policy for more information.